Terms of service.

CLIENT TERMS OF SERVICE

Effective Date: July 2026
Last Updated: July 2026

These Terms of Service apply to all services provided by Tallow Cove.

By booking, attending, or purchasing any service with Tallow Cove, you confirm that you have read, understood, and agree to these Terms.

Tallow Cove provides counselling, hybrid healing, psychic readings, energy healing, group meditations, workshops, and other wellbeing services designed to support emotional wellbeing, self-awareness, and personal growth.

1. SERVICES

Tallow Cove offers the following services:

• Counselling

• Hybrid Healing (integrated counselling, intuitive guidance & energy healing)

• Psychic Guidance & Readings, Mediumship messages (only)

• Reiki + Energy Healing

• Group Meditations

• Workshops & Events

• Tours

• Other wellbeing or educational services as introduced

Services may evolve over time. Pricing, availability, and session formats may change without notice.

2. NATURE OF SERVICES

Counselling

Counselling is a professional therapeutic service provided within a supportive, confidential, and ethical framework. It is intended to support emotional wellbeing, mental health, personal insight, and life challenges.

Hybrid Healing

Hybrid Healing is an integrative service combining counselling principles, intuitive guidance, and energy healing. Each session is tailored to the client’s needs and may vary in structure.

Psychic Guidance & Reiki Energy Healing Services

Psychic readings and intuitive guidance are offered as a reflective and personal development experience. Information received during sessions is subjective and intuitive in nature and is not a guarantee of future events, outcomes, or decisions.

Client Consent for Psychic Guidance & Reiki Sessions

By booking a Psychic Guidance & Reiki session, clients acknowledge that the session may include intuitive impressions, spiritual reflection, Reiki energy healing, meditation, relaxation practices, and discussion of personal experiences.

Clients understand that they remain responsible for their own choices, interpretations, and actions following the session.

Important Note

All services are complementary wellbeing services and are not a substitute for medical, psychological, psychiatric, legal, or financial advice.

Clients remain responsible for their own decisions and actions following any session.

No outcomes or results are guaranteed.

Historical Session Recordings (Psychic Guidance & Reiki Energy Sessions)

During some previous in-person and virtual Psychic Guidance & Reiki Energy Sessions, Tallow Cove may have created audio/video recordings of sessions with the intention of providing clients with a personal resource to revisit and reflect upon after their session.

These recordings were provided for the client’s personal use and reflection only. They were not intended to replace professional advice, create guarantees regarding future outcomes, or represent formal clinical records.

Tallow Cove has since updated its service practices and no longer creates audio/video recordings of Psychic Guidance or Reiki Energy Sessions.

Any historical recordings retained by Tallow Cove are treated as confidential client information and are managed in accordance with the Tallow Cove Privacy Policy. Reasonable steps are taken to protect the security and privacy of any retained recordings.

Recordings are securely stored and are not provided, distributed, or made available for client access as part of current or future services.

Tallow Cove may retain, manage, or securely delete historical recordings in accordance with privacy obligations, business practices, and information management requirements.

Psychic Guidance Take-Home Notes

As part of selected Psychic Guidance & Reiki Energy Sessions, Tallow Cove may provide clients with written take-home notes following their session.

These notes are intended to support personal reflection, integration, and continued connection with the themes explored during the session.

Take-home notes are a summary of intuitive guidance, reflections, and information shared during the session. They are not intended to be a formal assessment, professional advice, prediction, guarantee, or replacement for medical, psychological, legal, financial, or other regulated services.

Clients remain responsible for their own interpretation, decisions, and actions following any guidance received.

Take-home notes are created for the individual client and are intended for personal use only. They should not be reproduced, distributed, or shared publicly without permission from Tallow Cove.

Historical Psychic Session Notes & Current Session Integration

During previous Psychic Guidance & Reiki Energy Sessions, Tallow Cove may have provided written take-home notes or summaries to support clients in reflecting on their session experience.

Tallow Cove has since evolved its service approach and no longer provides written psychic session notes or summaries as part of current sessions.

Moving forward, clients are encouraged to engage with their own reflection and integration process by recording any insights, feelings, or personal reflections that arise from their session. Clients are welcome to bring a journal or take their own personal notes during or after their session.

Psychic guidance is intended to support personal reflection, self-awareness, and exploration. Clients remain responsible for their own interpretation, choices, and actions following any guidance received.

3. BOOKING

All appointments must be booked via the official Tallow Cove booking system or approved method.

A booking is not confirmed until you receive confirmation from Tallow Cove.

Clients are responsible for ensuring all booking details are accurate at the time of booking.

4. PAYMENT TERMS

Counselling

• Payment is required on the day of the session unless otherwise agreed.

• Ongoing clients may pre-book sessions to maintain continuity of care.

Hybrid Healing

• Payment plans are available.

• Payment plans must be agreed prior to the first session.

• Clients agree to complete all scheduled payments once a payment plan is entered into.

Psychic & Energy Healing

• Full payment is required at the time of booking.

• Appointments are only confirmed once payment is received.

Group Meditations, Workshops & Events

• Payment is required at the time of booking unless otherwise stated.

• Some events may offer payment plans where advertised.

5. CANCELLATION & RESCHEDULING POLICY

A minimum of 24 hours’ notice is required to cancel or reschedule all appointments.

Counselling

• 24hr+ hours notice: Reschedule without fee

• Less than 24hr hours: 50% cancellation fee

• No-show: 100% session fee

Hybrid Healing, Psychic Guidance & Reiki Energy Healing

• 24hr+ hours notice: Reschedule

• Less than 24 hours: 100% session fee

• No-show: 100% session fee

Group Meditations, Workshops & Events

• Bookings are non-refundable due to limited spaces

• Transfers may be offered at the discretion of Tallow Cove

• If cancelled by Tallow Cove, a refund or transfer will be offered

6. REFUNDS

All services are generally non-refundable once booked.

Refunds or credits may be offered:

• where required under Australian Consumer Law

• where Tallow Cove cancels a service

• in exceptional circumstances at the discretion of Tallow Cove

7. PAYMENT PLANS

Where payment plans are offered (including Hybrid Healing):

• Payment plans must be agreed before the first session

• Clients agree to complete all scheduled payments

• Missed payments may result in suspension of future bookings

8. GIFT CARDS

• Gift cards are no longer available for purchase

• Existing gift cards are valid for 12 months from purchase date

• Gift cards are non-refundable and non-transferable

• Gift cards may only be used for Psychic & Energy Healing sessions unless otherwise stated

• Expired gift cards cannot be extended or reissued

9. CONFIDENTIALITY

All client information is treated as confidential.

Confidentiality may only be broken where:

• required by law

• there is a serious risk of harm to self or others

• mandatory reporting obligations apply (particularly in counselling contexts)

Electronic communication is not guaranteed to be fully secure.

Confidentiality (Counselling Services)

Your privacy and confidentiality are fundamental to the counselling relationship. Information shared during counselling sessions is treated as confidential and managed in accordance with applicable privacy legislation, professional ethical standards, and record-keeping requirements.

There are circumstances where confidentiality may be limited or disclosure may be required without your consent. These may include situations where there is a serious and imminent risk of harm to you or another person, where disclosure is required or authorised by law, or where information is discussed in professional supervision in accordance with ethical obligations and with reasonable steps taken to protect your identity.

Counselling records are stored securely and retained in accordance with applicable legal and professional requirements.

Before commencing counselling, clients will be provided with a separate Counselling Informed Consent Form, which outlines confidentiality, its limits, record management, privacy, and your rights in greater detail. By booking a counselling session, you acknowledge that you will be required to review and accept this informed consent before counselling begins.

10. COMMUNICATION POLICY

Communication outside of sessions is limited to:

• bookings

• scheduling

• payments

• general administrative enquiries

Tallow Cove does not provide counselling, psychic readings, or therapeutic support via email, social media, or messaging platforms.

Messages will be responded to during business hours where possible.

11. SOCIAL MEDIA POLICY

Following Tallow Cove on social media does not establish a therapeutic or client relationship.

Client privacy is always respected.

No client information will be shared without written consent.

Current counselling clients may not be accepted on personal social media accounts to maintain professional boundaries.

12. CLIENT RESPONSIBILITIES

Clients agree to:

• arrive on time

• provide accurate information

• attend sessions free from alcohol or drugs

• communicate respectfully

• respect professional boundaries

Late arrival may reduce session time without refund.

13. RIGHT TO REFUSE OR DISCONTINUE SERVICE

Tallow Cove reserves the right to refuse or discontinue services if:

• boundaries are not respected

• abusive or inappropriate behaviour occurs

• payment terms are not met

• the service is not appropriate for the client’s needs

14. LIMITATION OF LIABILITY

To the fullest extent permitted by Australian law, Tallow Cove is not liable for any direct or indirect loss, damage, or consequence arising from the use of services or reliance on information provided.

Clients accept full responsibility for their own decisions following sessions.

15. HEALTH & WELLBEING DISCLAIMER

Tallow Cove services are not a replacement for medical, psychological, psychiatric, legal, or financial advice.

Clients are encouraged to seek support from appropriately qualified professionals where needed.

16. CHANGES TO TERMS

These Terms may be updated at any time.

The most current version will always be available on the Tallow Cove website.

Continued use of services constitutes acceptance of updated Terms.

17. GOVERNING LAW

These Terms are governed by the laws of Australia.

18. CONTACT

Tallow Cove
Email: tallowcove@gmail.com