Privacy policy.

Privacy Policy

Tallow Cove
Last Updated: July 2026

At Tallow Cove, we respect your privacy and are committed to protecting the personal information you provide when engaging with our services.

This Privacy Policy outlines how Tallow Cove collects, uses, stores, and protects personal information in relation to counselling, Psychic Guidance, Reiki and energy healing, group meditations, workshops, events, memberships, and other wellbeing services.

By engaging with Tallow Cove, you acknowledge and agree to the practices outlined in this Privacy Policy.

Information We Collect

Depending on the services you engage with, Tallow Cove may collect the following information:

Personal Information

This may include:

• Name

• Email address

• Phone number

• Booking details

• Payment information

• Information provided through enquiries, forms, or consultations

• Any other information voluntarily provided by you

Client Session Information & Records

Where appropriate, Tallow Cove may maintain client records to support professional service delivery, continuity, and appropriate client care.

Records may include:

• Appointment dates and service types

• General session notes

• Client goals, reflections, and areas of focus

• Information discussed during counselling sessions

• Relevant information required to provide safe and appropriate services

Client records are treated as confidential and are only used for purposes connected to providing and managing services.

Wellbeing Information

Some services may involve discussion of personal experiences, emotional wellbeing, life circumstances, or other information relevant to supporting the client experience.

This information is collected only where necessary for the delivery of the service and is handled with care and confidentiality.

Payment Information

Payments are processed through secure third-party payment providers.

Tallow Cove does not store complete payment card details.

Communication Records

Tallow Cove may retain records of communications including:

• Email correspondence

• Booking enquiries

• Administrative messages

• Service-related communications

These records assist with client support, administration, and maintaining accurate business records.

Historical Session Recordings

During some previous in-person and virtual Psychic Guidance & Reiki Energy Sessions, Tallow Cove may have created audio recordings of sessions.

These recordings were created to support the client’s ability to revisit their session experience.

Tallow Cove has since updated its service practices and no longer creates audio recordings of Psychic Guidance or Reiki Energy Sessions.

Any historical recordings retained by Tallow Cove are treated as confidential client information and are managed securely in accordance with this Privacy Policy.

Historical recordings are not provided, distributed, or made available for client access as part of current or future services.

Tallow Cove may retain, manage, or securely delete historical recordings in accordance with privacy obligations, business practices, and information management requirements.

How We Use Your Information

Tallow Cove may use your information to:

• Provide counselling, Psychic Guidance, Reiki, energy healing, meditation, and wellbeing services

• Manage bookings and appointments

• Process payments

• Maintain appropriate client records

• Communicate regarding appointments, services, and business updates

• Provide information about events, workshops, memberships, or offerings where consent has been provided

• Improve services and client experience

• Meet professional, legal, and administrative obligations

Your information is only used for purposes connected with providing and managing Tallow Cove services.

Confidentiality

Tallow Cove respects client confidentiality and handles personal information with care.

Information shared during sessions will not be disclosed without consent, except where disclosure is required or permitted by law.

This may include circumstances where:

• There is a serious risk of harm to yourself or another person

• Mandatory reporting obligations apply

• Disclosure is required by legal authorities

Please note that electronic communication methods may carry security risks outside of Tallow Cove’s control.

Sharing Your Information

Tallow Cove does not sell, rent, or trade personal information.

Information may only be shared in limited circumstances, including:

• With trusted third-party service providers required to operate the business, such as booking systems, payment providers, email platforms, or administrative services

• Where required by law

• Where necessary to protect safety, rights, or wellbeing

Third-party providers manage information according to their own privacy policies.

Storage & Security of Information

Tallow Cove takes reasonable steps to protect personal information from:

• Unauthorised access

• Misuse

• Loss

• Disclosure

• Modification

Information may be stored using secure digital systems, password-protected platforms, and business management systems used by Tallow Cove.

While reasonable measures are taken, no electronic storage or transmission method can be guaranteed to be completely secure.

Retention of Information

Tallow Cove retains personal information only for as long as reasonably necessary for:

• Providing ongoing services

• Maintaining appropriate business and client records

• Meeting professional, legal, and administrative obligations

When information is no longer required, reasonable steps will be taken to securely delete or dispose of it.

Your Privacy Rights

You may request:

• Access to personal information held by Tallow Cove

• Correction of inaccurate or incomplete information

• Updates to your communication preferences

• Further information about how your personal information is managed

Requests can be made by contacting Tallow Cove.

Marketing Communications

Where you choose to receive communications from Tallow Cove, you may receive information relating to:

• Services

• Events

• Workshops

• Memberships

• Business updates

You can unsubscribe from marketing communications at any time.

Children & Young People

Tallow Cove services are primarily provided to adults unless otherwise agreed.

Where a service involves a person under 18 years of age, appropriate consent and arrangements will be required before engagement.

Changes to This Privacy Policy

Tallow Cove may update this Privacy Policy from time to time to reflect changes in services, business practices, or legal requirements.

The most current version will always be available on the Tallow Cove website.

Contact Us

If you have questions about this Privacy Policy or how your information is managed, please contact:

Tallow Cove
Email: tallowcove@gmail.com